by Mary Erlain | Business, Business Communication, Leadership
I’ve been thinking about what topic I might use to begin participating in The Small Business Daily and the idea of Difficult Conversations. What are they and what we can do about them came to mind? You know these conversations – an employer talking to an employee...
by Mary Erlain | Business, Business Communication, Leadership, Personal Development
There are many reasons entrepreneurs state for not delegating – It takes too much time to explain or I can do it faster and better myself or This is too critical to delegate. Unfortunately, if you allow these reasons to guide your approach to delegation, your business...
by Mary Erlain | Business, Business Communication, Business Development, Leadership, Personal Development
Some research findings… You be the judge. Research by the International Personnel Management Association (IPMA), the results of which were published in January 2001. They concluded that “ordinary training typically increased productivity by 22%, while training...
by Mary Erlain | Business Communication, Leadership
Redefining Problems to Make Them Solvable How gratifying is it to listen to people’s gripes? Often, complaints are presented to the listener as overwhelming troubles. By the very nature of how they are presented, they sound insurmountable. “There is no...
by Mary Erlain | Business, Business Communication
To help hit the right target when you need to have a “difficult” conversation with an employee, use the acronym “CPR.” The first time a problem comes up, talk about the Content, what just happened: “You drank too much at the luncheon, became inebriated, started...
by Mary Erlain | Business, Business Communication
Wouldn’t it be nice to ask one question that uncovers at least four areas of your candidate’s general personality, giving you an idea of their overall behaviors, traits, and values? Well, you can. On your next interview, guide the conversation towards...
Recent Comments