by Mary Erlain | Business, Business Communication, Business Development, Leadership, Personal Development
No Business Plan – If you rely on instinct to guide your business instead of a written plan, you’re headed for trouble. A plan helps you see where your company is, where it’s going, why, and how you’re doing along the way. No Sales Plan –...
by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership, Personal Development
We aren’t all that good at accurately attributing causality. We jump to unflattering conclusions. The chief error we make is a simple one: We assume that people do what they do because of personality factors or flawed character. Why did that woman steal from a...
by Mary Erlain | Business Communication
We all have them – some are called opinions – others are considered fact. When these pertain to people, in areas of professional performance or relationships, things get a little fuzzy. I often hear a client say “My boss is crazy” or “This employee is unmanageable” or...
by Mary Erlain | Business, Business Communication, Business Development
OK – you’ve seen this before. You hired a friend because she needed a job and you had a position open. You reasoned that the personal relationship would make it easier because the trust was there and you’ve always liked her. Two months later, it’s a very different...
by Mary Erlain | Business Communication, Leadership, Personal Development
Listening skills are an essential prerequisite to any business relationship. Are you a good listener? What do good listeners do that makes them good listeners? They: probe for clarification. listen for a story, and for unvoiced emotions. empathize. summarize well. get...
by Mary Erlain | Business Communication, Personal Development
You’ve just written a blistering rebuttal to your boss’s critique of your report. You’ve explained in detail how what you wrote is on-point and he should see that. It felt really good to write it – But hit the Delete key instead of the Send key on that email. Turn...
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