by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership, Personal Development
We aren’t all that good at accurately attributing causality. We jump to unflattering conclusions. The chief error we make is a simple one: We assume that people do what they do because of personality factors or flawed character. Why did that woman steal from a...
by Mary Erlain | Business Communication
We all have them – some are called opinions – others are considered fact. When these pertain to people, in areas of professional performance or relationships, things get a little fuzzy. I often hear a client say “My boss is crazy” or “This employee is unmanageable” or...
by Mary Erlain | Business, Business Communication, Business Development
OK – you’ve seen this before. You hired a friend because she needed a job and you had a position open. You reasoned that the personal relationship would make it easier because the trust was there and you’ve always liked her. Two months later, it’s a very different...
by Mary Erlain | Business Communication, Leadership, Personal Development
Listening skills are an essential prerequisite to any business relationship. Are you a good listener? What do good listeners do that makes them good listeners? They: probe for clarification. listen for a story, and for unvoiced emotions. empathize. summarize well. get...
by Mary Erlain | Business Communication, Personal Development
You’ve just written a blistering rebuttal to your boss’s critique of your report. You’ve explained in detail how what you wrote is on-point and he should see that. It felt really good to write it – But hit the Delete key instead of the Send key on that email. Turn...
by Mary Erlain | Business Communication, Leadership
Most effective leaders have several leadership or management styles they use, based on the situation. Daniel Goleman, the prolific writer on Emotional Intelligence, has looked closely at the various styles over the years. His research found that leaders use six...
Recent Comments