Conflict Resolution

Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.  ~ Timothy Bentley

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One approach to conflict is to simply ignore it. The reality is the situation will not get better if left unaddressed. It will usually get worse. One thing that will never work is complaining about the worker, either to the worker or worse yet to others.

With this litany of ways to resolve conflict, let’s look at the generations. Remember, each generation is holding to a set of core values. Appealing to these values can be a pathway to resolving conflict. The conflict if generational has perhaps stepped on or threatened a core value. This may have been done without a malicious intent, but rather out of one’s own naiveté of generational differences.

This Answer Key is filled with the tools to work through any conflict you have in life. We share the tools you need to address conflict whether you are in the midst of it, or if you are a manager who needs to help your people work through an issue.