Communication Verbal and Nonverbal
There are three principles in a man’s being and life, the principle of thought, the principle of speech, and the principle of action. The origin of all conflict between me and my fellowmen is that I do not say what I mean and I don’t do what I say. ~Martin Buber
Now available on Amazon, Kindle, Barnes & Noble/Nook
The dynamics of communication are complex to say the least. Imagine bringing the 5 generations into the mix. Is it becoming crystal clear why there are so many conflicts and issues in the workplace? This This Answer Key focuses on helping us understand who we are generationally as it relates to our own communication. We then begin to understand how our generations before and after us communicate. The key is to build bridges in communication, not become something we are not. Look for our similarities – not our differences!
Here are the six messages which occurs whenever we are speaking to another person,
They are:
- What someone is saying?
- What someone is trying to say?
- What is actually being said?
- What someone thinks they are hearing?
- What someone is actually hearing?
- What someone is interpreting about what they are hearing being said?
Here is an example:
Person speaking:
What is being said: I am sad
What someone is trying to say: I am angry
What is actually being said: I am very upset about this situation
Person hearing:
What was said: I am sad
What someone is actually hearing being said: You don’t sound sad, you sound angry
What someone is interpreting? I am confused you say you are sad but you sound angry
You can see that communication can become a rather complex venue. That is why often people get mixed messages and there are numerous challenges.
