by Mary Erlain | Business, Business Communication
Everyone wants to be heard. So why is it so difficult for us to listen? Perhaps it goes back to our early education where most of the focus is on reading and writing. There was a little focus on speaking, and virtually no focus on effective listening skills – taking...
by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership
There are three forms of communication within an organization – upward, downward, and horizontal. This is where generational influences can really come into play. Upward communication is communication up channels from staff members through management. This...
by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership
Excerpt from “Empowering the Multi-Generational Workforce” Results can be impacted due to one’s ability to participate in effective brainstorming sessions. This can have generational diversity components to it as well as many other internal and external sources. It...
by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership
Excerpt from “Empowering the Multi-Generational Workforce” Generation Z’s (born after 1990) Also, known as iGeneration or Nextars Instant gratification Social Open books (little kept private) Communicate in short spurts Crave constant and immediate feedback...
by Mary Erlain | Business, Business Communication, Generational Diversity, Leadership
Excerpt from “Empowering the Multi-Generational Workforce” Generation Y’s (1977-1990) Also, known as Millennials or Echo Boomers Grew-up like Gen X’ers, but with a different parenting style (e.g., timeouts, no spankings, very protective parents) Extremely...
by Mary Erlain | Business, Business Communication, Business Development, Leadership, Personal Development, Time Management
It’s hard to believe successful business people can be sorry about anything, but they frequently are. From my personal experience, there’s even a case to be made that the more successful you are in business, the more likely you are to be sorry: For being late For not...
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