by Mary Erlain | Business
The business experiences its ups and downs. This has been true where political and social unrest meets up with a pandemic. Not all businesses are struggling, many are booming. If your business is experiencing stress… Here are a few things I’ve seen work in the...
by Mary Erlain | Business, Business Communication, Business Development, Leadership, Personal Development
Some research findings… You be the judge. Research by the International Personnel Management Association (IPMA), the results of which were published in January 2001. They concluded that “ordinary training typically increased productivity by 22%, while training...
by Mary Erlain | Business Communication, Leadership
Redefining Problems to Make Them Solvable How gratifying is it to listen to people’s gripes? Often, complaints are presented to the listener as overwhelming troubles. By the very nature of how they are presented, they sound insurmountable. “There is no...
by Mary Erlain | Business, Business Communication
To help hit the right target when you need to have a “difficult” conversation with an employee, use the acronym “CPR.” The first time a problem comes up, talk about the Content, what just happened: “You drank too much at the luncheon, became inebriated, started...
by Mary Erlain | Business, Leadership, Personal Development
In the past, the Federal Government required many of the country’s biggest banks to assess the viability of the capital the banks held. One of the reasons the Fed did this was to evaluate the processes and systems in place surrounding their assets. For a bank, cash is...
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