by Mary Erlain | Business Communication, Leadership, Personal Development
Listening skills are an essential prerequisite to any business relationship. Are you a good listener? What do good listeners do that makes them good listeners? They: probe for clarification. listen for a story, and for unvoiced emotions. empathize. summarize well. get...
by Mary Erlain | Business Communication, Personal Development
You’ve just written a blistering rebuttal to your boss’s critique of your report. You’ve explained in detail how what you wrote is on-point and he should see that. It felt really good to write it – But hit the Delete key instead of the Send key on that email. Turn...
by Mary Erlain | Business Communication, Leadership
Most effective leaders have several leadership or management styles they use, based on the situation. Daniel Goleman, the prolific writer on Emotional Intelligence, has looked closely at the various styles over the years. His research found that leaders use six...
by Mary Erlain | Business, Business Communication, Leadership
I’ve been thinking about what topic I might use to begin participating in The Small Business Daily and the idea of Difficult Conversations. What are they and what we can do about them came to mind? You know these conversations – an employer talking to an employee...
by Mary Erlain | Business, Business Communication, Leadership, Personal Development
There are many reasons entrepreneurs state for not delegating – It takes too much time to explain or I can do it faster and better myself or This is too critical to delegate. Unfortunately, if you allow these reasons to guide your approach to delegation, your business...
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