Accelerate growth by increasing your knowledge and skills!
Mary Erlain engages her audience by creating interactive presentations, keynotes, workshops, and training programs to address pressing issues in business. There are topics available to enhance the knowledge and skill level of the members of your organization.
Mary Erlain works with companies in-house, and associations as public keynotes/presentations in live, hybrid, or online formats.
Topics available:
Communication
Communicating with the 5 Generations in the Workplace – This will help bridge the gaps in generational diversity that are at the core of many of the problems in business today. (Based on Mary’s published books.)
Emotional Intelligence – The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
Team Dynamics – Improve team effectiveness and empower work performance.
Customer-Directed Focus – Companies that apply this principle of keeping the customer in the center of everything they do thrive in the marketplace.
Customer Service Skills – Retain and create loyal raving fans as your customers.
Effective Communication – Communication is a two-way process where people understand your meaning and reply in terms that move the conversation forward…easier said than done! This workshop teaches basic communication skills to improve effectiveness.
Leadership/Management
Leadership vs. Management – What is the Difference? – Leaders should be focused on developing people, and Managers should be focused on results. You can be good at doing both!
BART – Boundaries, Authority, Roles, Task – Redefine and reorganize your organization to create empowered and effective teams.
What Type of Leader & Manager are You? – Delve into strengths and weaknesses and create a professional development plan to improve!
Power – Influence – Authority – Understand how power, influence, and authority are misused in leading and managing people.
Delegation Skills – Who’s got the Monkey? How do you make a peanut butter and jelly sandwich? You will have fun and engage in new ways to delegate effectively.
Managing Competing Demands – Not your usual Time Management class. Develop tools that work for you and understand what you should be spending your precious time in your day.
Sales
Is Your Business Winning? Sales Acceleration for Modern Businesses – post-pandemic selling
Serial Prospects & Overcoming Objections in the Sales Process – Simple techniques to clean your pipeline and increase your closing ratio.
Effective Team Selling – Techniques for sales teams when more than one professional is involved in the sales process.
Effective Business Networking – Based on the “10 Answer Keys” book, develop stellar networking skills in sales.
