We believe that all Customer Service should be Customer Driven Focused (CDF). What does this mean?
CDF is attaching the customer to everyone and everything in the organization. If you are an organization that makes products with large pieces of steel that attach to farm equipment, how might CDF work? Instead of seeing parts made from steel that have a margin of profit, learn to see that part attached to the machinery that farms the fields to produce the products that feed livestock or people. Once we attach what we do to people and not to inventory or dollars, things change in an organization for the better.
Long-term profitability depends upon your customer’s TOTAL satisfaction with your products and/or goods as well as the customer service they receive at every touch point in the organization.
Our Customer Service training will help your organization develop those skills.
Remember, perception is in the eyes of the beholder meaning the person who is on the receiving end of the process.
Contact us today to schedule your Customer Service training programs.
