We are in a place of generational transition. Our Traditionalists are leaving the workplace and the marketplace. Our Generation Zs (born 1990-2004) are joining us in the workplace in increasing numbers. This generational divide is the root cause of many of the problems in business today that affects growth, productivity, and profitability on the business level, but more importantly erodes valuable relationships in the workplace.
What can an organization do to sustain and accelerate growth?
Invest in the development of your people.
The inability to communicate effectively both internally among staff members as well as externally with customers is creating problems in business today. I created this book as a companion to the original book “10 Answer Keys, Communicating with the 5 Generations in the Workplace” as a tool to diagnose the issues that you are currently struggling with in your organization. It will help you develop a plan to address those issues. This should lead to increased growth, productivity, and profitability on the business level. Even more important, “Empowering the Multi-Generational Workforce” will help you develop a more positive culture in your organization.
An additional section focuses on the concept of Customer Driven Focus. This means attaching the customer to everyone and everything in the organization. Once you attach what you do for people (customers) and not to inventory or dollars, things change in an organization for the better.
What can we do to help you?
We use our expertise, assessments, and our books to develop a plan to help you identify areas where your company struggles working together as a multi-generational workforce.
We will also help in the business development areas to help you develop a plan to work with a diverse group of clients, diversify your product offerings, and develop an effective customer service process.
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