by Mary Erlain | Business Communication, Personal Development
Anything that hampers listening sets up barriers that prevent understanding and closes the door to the ultimate goal of communication – producing constructive action. Barriers to listening are found in physical situations, in attitudes, and in behavior. Awareness of...
by Mary Erlain | Business Communication, Leadership, PeakDS Blog
Maintaining a motivational climate sets the scene for maximizing the talents and abilities of the individuals who compose the organization. People who are motivated, who maintain a positive attitude toward the organization and their role in it, and who are...
by Mary Erlain | Business Communication, PeakDS Blog, Personal Development
The most productive individuals are those who master the art of taking care of emergency situations, unexpected and unplanned, that require immediate attention to prevent serious consequences. “Fire fighting” is the usual term for handling a crisis. “Fire fighting”...
by Mary Erlain | Business Communication, Leadership
Trust is essential to reach the goal, to get the job done. Like any worthwhile accomplishment, there are no shortcuts to establish trust: Developing trust takes time, effort, and commitment. Building trust means doing what is right even when it is difficult to do....
by Mary Erlain | Business Communication
This is an excerpt of a workshop that can be facilitated as an hour long presentation or a half/full day workshop. The Facts: Some people are difficult to work with Difficult people come in every conceivable variety Your situation won’t get better; left unaddressed,...
by Mary Erlain | Business Communication, PeakDS Blog
Here are a few characteristics of strong working relationships: The leader and team members are mutually committed to working together to achieve the goals of the organization. The leader and all the team members care about one another’s needs and goals. The leader is...
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