by Mary Erlain | PeakDS Blog
Listening is important to success on at least four different levels of communication: Casual Level – Listening in a casual setting among strangers or acquaintances requires minimum concentration because the subject matter is usually simple. The purpose of the exchange...
by Mary Erlain | PeakDS Blog
For communication to be successful, it is essential that there be mutual understanding between the sender and the receiver. The vital link for mutual understanding to take place is listening. Listening, unlike hearing, fosters mutual understanding, which is the...
by Mary Erlain | PeakDS Blog
“While a team member describes a problem, your appropriate role is listening; later you may offer concrete assistance, seek the cooperation of higher management, or – if the issue is really a personal one – refer the employee to a qualified agency or person for help...
by Mary Erlain | PeakDS Blog
“A deadline or target date is an essential activating mechanism in the goal-setting process. You act on the deadline and the deadline acts on you to enhance your chances of reaching your goal… … Deadlines must be handled with mature understanding. A...
by Mary Erlain | PeakDS Blog
A manager’s primary responsibility is to get work done through other people, and the single most effective technique for achieving this purpose is delegation. Effective delegation is the act of giving someone else the responsibility and authority to carry out an...
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