Steps to Good Communication

Listening is important to success on at least four different levels of communication: Casual Level – Listening in a casual setting among strangers or acquaintances requires minimum concentration because the subject matter is usually simple. The purpose of the exchange...

Take Time to Listen to Colleagues

For communication to be successful, it is essential that there be mutual understanding between the sender and the receiver. The vital link for mutual understanding to take place is listening. Listening, unlike hearing, fosters mutual understanding, which is the...

Recognize the Real Issues at Work

“While a team member describes a problem, your appropriate role is listening; later you may offer concrete assistance, seek the cooperation of higher management, or – if the issue is really a personal one – refer the employee to a qualified agency or person for help...

Enhance Concentration with Goals

“A deadline or target date is an essential activating mechanism in the goal-setting process. You act on the deadline and the  deadline acts on you to enhance your chances of reaching your goal… … Deadlines must be handled with mature understanding. A...

Delegate to Succeed

A manager’s primary responsibility is to get work done through other people, and the single most effective  technique for achieving this purpose is delegation. Effective delegation is the act of giving someone else the  responsibility and authority to carry out an...
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