This is an excerpt of a workshop that can be facilitated as an hour long presentation or a half/full day workshop.
The Facts:
- Some people are difficult to work with
- Difficult people come in every conceivable variety
- Your situation won’t get better; left unaddressed, it usually gets worse
- Constant complaining about the coworker or situation does nothing to promote resolution
- It’s far better to address the difficult person while you can maintain some objectivity and emotional control
Qualities of Difficult People:
- Overreact to criticism
- Avoid others or hide information
- Blame others
- Exhibit loss of emotional control
- Become hostile for no apparent reason
- Attack others physically or verbally
- Manipulate others
- Are overly controlling
- Become argumentative
- Seem apathetic
What can YOU do?
- Start out by examining yourself – (how are you contributing to this toxic situation?)
- Don’t take their behavior personally – QTIP – it is an acronym!
- Don’t allow yourself to be sucked into the game, fight back or try to beat them at their own game (adding fuel to the fire)
- Pick your battles
- Don’t try to appease them
- Don’t try to change them
- Be very careful who you say things to and who happens to be around when you say them
- Speak in “I” statements
Using Assessments to bridge the gaps in relationships and communication by identifying:
- areas of strength
- weaknesses
- gaps between personality dimensions of co-workers
- strategies to bridge the gaps
- employees who are mismatched for their roles thereby contributing to their stress levels
Please contact Peak Development Strategies for more inforamtion on this workshop and other workshops at M.Erlain@Peak-DS.com
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