As a leader, manager, and communicator, you may encounter many potential occasions for disagreement and dissatisfaction: your responsibilities may require you to relate decisions, post schedules, announce promotions, recommend or deny raises, change procedures, and provide other news — good and bad — to your team members. To them, you are the organization. When you secure the confidence, respect, and trust of both those you supervise and those you report to, you are able to execute your job with confidence. No one else has quite as much potential as you to influence that very important “bottom line.” A “bottom line” also exists for you personally. You are in a position to build an ongoing program of growth and development that will help you achieve whatever career goals are important to you. Whether you choose your present position as a lifelong career or want to earn more responsibilities in the organization, the skills you develop now will be useful all your life. The same skills you employ in your present position are also used by top executives. Perhaps the executive works in a quiet, luxuriously furnished office where the only sound is the buzz of the intercom while you work in a small cubicle. Both are fulfilling the same purpose: getting the work of the organization done with and through other people.
LMI Journal, October 2011
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